Software and Insurance

restructuring affecting expense

“36 Table of Contents Operating Expenses Three Months Ended April 30, Variance Dollars (in millions) 2026 As a % of Total Revenues 2025 As a % of Total Revenues Research and development $ 1,627 14 % $ 1,460 15 % $ 167 Sales and marketing 3,769 34 3,429 35 340 General and administrative 740 7 697 7 43 Restructuring 80 1 36 0 44 Total operating expenses $ 6,216 56 % $ 5,622 57 % $ 594 For the three months ended April 30, 2026, the increase in research and development expenses in absolute dollars was primarily due to an increase in employee-related costs, including stock-based compensation expense.”

CRM 10-Q

product pipeline / R&D affecting expense

“Research and development expenses as a percentage of total revenues during the three months ended April 30, 2026 decreased by one percent from the same period a year ago due to our total revenues growth outpacing our research and development expenses growth.”

CRM 10-Q

credit / rates affecting interest expense

“Other income primarily consists of interest income on our marketable securities portfolio, which is partially offset by interest expense on our debt as well as our finance leases.”

CRM 10-K